Refund policy

At Soft Celebration Co., we want you to feel confident in every purchase. We carefully select our products and strive to provide a positive shopping experience.

30-Day Returns

We accept returns on eligible merchandise within 30 days of delivery, provided the product's supplier permits returns.

To qualify for a return:

• The item must be unused and in its original condition.
• Original packaging and accessories must be included.
• Proof of purchase is required.
• The return must comply with any applicable product-specific restrictions.

Not all products are eligible for returns. Please contact us before making a purchase if you have questions about a particular item's eligibility.

Handmade & Personalized Products

Personalized, custom-made, and made-to-order products are generally nonreturnable unless they arrive damaged, defective, or incorrect.

Return eligibility for other handmade products will be indicated where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery whenever possible.

Include your order number, a description of the issue, and photographs of the product and packaging.

We will review your request and arrange an appropriate resolution, such as a replacement or refund, when warranted.

Return Shipping Costs

Customers are responsible for return shipping costs for approved change-of-mind returns unless otherwise stated.

If an item arrives damaged, defective, or incorrect, we will cover reasonable return shipping costs when a return is required.

Original shipping charges are generally nonrefundable for change-of-mind returns.

How to Request a Return

To initiate a return, email us at info@softcelebrationco.com with your order number and reason for the return.

If your return is approved, we will provide instructions for sending the merchandise back.

Please do not return items without receiving authorization.

Refunds

Once your returned merchandise has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your financial institution may require additional processing time.

Questions?

For assistance with returns, exchanges, or product eligibility, contact:

Soft Celebration Co.
info@softcelebrationco.com