Shipping Policy

Last Updated: November 12, 2026

At Soft Celebration Co., we believe that the little details make every celebration and living space special. We're committed to making your shopping experience as simple and enjoyable as possible, from selecting your favorite pieces to receiving them at your doorstep.

Please review our shipping information below before placing your order.

Order Processing

Our shop offers a combination of handmade products and thoughtfully selected home décor, stationery, and celebration accessories from independent suppliers.

Processing times vary depending on the product and fulfillment location.

Handmade Products

Our handmade stationery, gift tags, banners, and other paper goods are prepared with care.

Processing times may vary depending on the item and order volume. Any applicable production or processing estimates will be provided in the product listing.

Supplier-Fulfilled Products

Products fulfilled by our independent suppliers are processed according to each supplier's fulfillment schedule.

Processing times may vary based on product availability, seasonal demand, and supplier operations.

Shipping Rates

Free Shipping on Handmade Products

We offer free standard shipping on eligible handmade products produced by Soft Celebration Co. and Victorious Paper Company.

Home Décor & Supplier-Fulfilled Products

Shipping rates for home décor, seasonal decorations, table accessories, and other supplier-fulfilled merchandise vary by product and supplier.

Applicable shipping charges are calculated and displayed at checkout before payment.

Orders containing products from multiple suppliers may have separate shipping charges.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping availability may vary by product or supplier. Any shipping restrictions will be reflected during checkout.

Estimated Delivery Times

Delivery times depend on product availability, processing requirements, shipping destination, and the fulfillment provider.

Estimated delivery information may be provided on individual product pages or during checkout.

Please note that processing time and shipping transit time are separate.

Delivery estimates are not guaranteed unless expressly stated.

Multiple Shipments

Because our collection includes products fulfilled from different locations, items purchased together may arrive in separate packages.

You may receive multiple shipping notifications and tracking numbers for a single order.

Order Tracking

When tracking information is available, it will be provided after your order ships.

Please allow time for the shipping carrier to update tracking details.

Shipping Delays

Although we work to ensure timely delivery, occasional delays may occur due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee address changes once an order has entered fulfillment or shipped.

Lost, Damaged, or Missing Packages

If your package arrives damaged or does not arrive as expected, please contact us.

Include your order number and any relevant tracking information.

For damaged items, photographs of the merchandise and packaging may be requested.

We will review the situation and assist with an appropriate resolution.

Returns & Refunds

We accept returns on eligible products within 30 days of delivery when permitted by the applicable supplier's return policy.

For complete information regarding eligibility, return shipping, and refunds, please review our Return & Refund Policy.

Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us.

Soft Celebration Co.

Email: info@softcelebrationco.com

Please include your order number when requesting assistance with an existing purchase.